Privacy Policy

JC Heating & Cooling South West ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information collected via this website and our quotation, installation and aftercare services. We act as the data controller under the UK GDPR and the Data Protection Act 2018.

1. Information we collect

We collect information you provide directly - name, email, phone number, postcode, property details and message content - when you complete our contact form, request a survey, telephone us or email us. We also collect basic technical data (IP address, browser type, pages visited) via server logs and any analytics cookies you accept.

2. How we use your information

• To respond to your enquiry and arrange a survey or quotation.
• To deliver the installation, service or repair you've contracted us for.
• To register manufacturer warranties and issue commissioning paperwork.
• To send planned service reminders for systems we've installed.
• To meet legal, regulatory and F-Gas compliance obligations.

3. Legal basis for processing

We rely on (a) consent for marketing communications, (b) performance of a contract when quoting or delivering work, (c) our legitimate interests in running and improving our business, and (d) compliance with legal obligations including F-Gas reporting.

4. Sharing your information

We do not sell your data. We share only as necessary with our engineers, equipment manufacturers (for warranty registration), regulatory bodies, our insurers, and trusted IT providers under contractual safeguards.

5. Retention

Enquiry data is retained for up to 24 months. Contracted job records are kept for 7 years in line with HMRC and warranty obligations.

6. Your rights

You may access, correct, erase, restrict, port or object to processing of your personal data, and may complain to the Information Commissioner's Office (ico.org.uk).

7. Cookies

We use essential cookies required for the site to function and may use analytics cookies to understand how visitors use our site. You can disable non-essential cookies via your browser settings.

8. Contact

For any data-protection question, email enquiries@jcheatingandcooling.co.uk or call 07503 966732.